Innovation

Over the last ten years, the financial services industry has been dominated by themes such as; disruption, digital transformation, customer experience, ecosystems and innovation. Reading a financial services article is likely to bear reference to at least one of the above themes if attempting to explain what is currently happening to the financial services industry.

In the wake of covid-19, businesses and individuals alike have been further thrust into a digital society. To contend with the new normal, companies worldwide have placed an unprecedented focus on their digital offering to urgently meet the fast rising demand for services accessible anytime, anywhere.